At CoDesign Consulting, we believe that a well conducted, through and comprehensive complaint investigation process can help you identify and resolve problems within your organisation before they become widespread or common place.

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We provide an independent and impartial incident and complaints investigation service that enables your organisation to respond quickly and fairly to complicated issues that result from customer complaints, staff misconduct, allegations of bullying, harassment or abuse, or other sensitive grievances.

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Our Consultants are well-versed in the NDIS incident management and complaint rules and Practice Standards, Australian privacy legislation, and the human rights of people with disability. Our investigations into providers of supports and services to vulnerable communities are conducted with the utmost integrity, ensuring compliance with these important regulatory frameworks.

 

Our commitment to protecting the rights and well-being of people with disabilities, combined with thorough and impartial investigative techniques, ensures fair and just resolutions. Our strong communication and interpersonal skills allow us to gather all perspectives and take into account the unique needs and experiences of people with disabilities, leading to transparent and accurate investigation reports.

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Our consultants can also work with you to:

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• Undertake a desktop review of current feedback and complaints processes & procedures

• Develop robust feedback / complaints policies and procedures in line with contractual and regulatory obligations, including NDIS compliance requirements

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Contact us today to experience the difference in impartial and fair investigations and let us help you turn your incidents and complaints into an opportunity for your team and organisation to grow and continuously improve.

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